Return & Refund Policy – Olusesi Technologies
At Olusesi Technologies, we prioritize your satisfaction. While we strive to ensure every item you purchase meets your expectations, we understand that issues can occasionally arise. Please read our return and refund policy below:
1. Eligibility for Returns
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Returns are only accepted within 7 days of the purchase or delivery date.
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To be eligible for a return:
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The item must be unused, in the same condition you received it, and in its original packaging.
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You must provide proof of purchase (e.g., receipt, order number).
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Items marked as “Gbanjo” or “As-Is” are not eligible for return.
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2. Non-Returnable Items
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Used accessories (earphones, chargers, cables)
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Items damaged due to user error (e.g., water damage, screen cracks, electrical damage)
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Software purchases or digital products
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Items not purchased directly from Olusesi.com or verified sales channels
3. Refund Process
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Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5–7 business days to your original payment method.
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Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong item delivered).
4. Exchanges
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We only replace items if they are defective or damaged and reported within 24 hours of receipt.
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If you need to exchange an item, send us an email at sales@olusesi.com or reach out via WhatsApp.
5. Return Shipping
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Customers are responsible for the cost of return shipping, unless stated otherwise by our support team.
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Please ensure the item is securely packaged. We are not liable for items lost or damaged during return transit.
6. Contact Us
For return requests, complaints, or assistance, reach out to:
📧 sales@olusesi.com
📞 +234 702669220
This policy is subject to review and update. Always check Olusesi.com for the most recent version before making a purchase.